Welcome to Rental.my (“we,” “our,” or “us”).
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or use https://rental.my (“Website”) and any related services (the “Services”), including property listings, bookings, and payments.
By using our Website and Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not access or use our Website.
1. Information We Collect
We collect the following types of information to provide and improve our Services:
1.1 Personal Information
When you create an account, list a property, make a booking, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Billing and payment details (via secure payment gateways like FPX or Stripe)
- Identification documents (for verification, if applicable)
- Profile photo and description (optional for hosts)
1.2 Property and Listing Information
If you are a host, we may collect:
- Property address and description
- Pricing, photos, and amenities
- Availability dates and house rules
1.3 Technical & Usage Data
We automatically collect:
- IP address, browser type, and operating system
- Device information (desktop/mobile)
- Pages visited, time spent, and referral source
- Cookies and analytics data
2. How We Use Your Information
We use your data to:
- Create and manage user accounts
- Facilitate property listings, bookings, and payments
- Verify identity and prevent fraud
- Communicate with you about transactions or inquiries
- Improve our platform’s performance and security
- Send updates, promotions, and newsletters (you can opt out anytime)
- Comply with legal and regulatory requirements
3. Sharing of Information
We may share your information only when necessary:
- With Hosts/Guests: To complete bookings (limited contact info only)
- With Service Providers: Payment processors, hosting providers, analytics, and support services under confidentiality agreements
- With Authorities: If required by law or to protect our rights, users, or the public
- With Affiliates/Partners: In case of a merger, acquisition, or business transfer
We do not sell your personal data to third parties.
4. Cookies and Tracking
We use cookies to:
- Remember your login and preferences
- Analyze traffic and improve user experience
- Deliver relevant advertising
You can manage or disable cookies through your browser settings, but some features may not function properly.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse.
However, please note that no online transmission or storage system can be guaranteed 100% secure.
6. Data Retention
We retain your personal data for as long as your account is active or as required by law.
If you delete your account, we will remove or anonymize your personal data within a reasonable timeframe, except where retention is required for legal or financial obligations.
7. Your Rights
Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access and request a copy of your personal data
- Correct or update your personal data
- Withdraw consent to data processing (subject to legal or contractual restrictions)
- Request deletion of your data
To exercise your rights, contact us at privacy@rental.my.
8. Third-Party Links
Our Website may contain links to third-party websites (e.g., payment gateways or property partners).
We are not responsible for the privacy practices or content of these external sites.
9. International Data Transfers
If you access Rental.my from outside Malaysia, your information may be transferred and processed in Malaysia or other countries.
By using our Services, you consent to such transfers.
10. Updates to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated “Effective Date.”
Continued use of the Website after updates constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact us at:
Rental.my
📧 Email: hai@rental.my
🌐 Website: https://rental.my
📍 Malaysia